ARTICLE 1 - SELLER INFORMATION

ARTICLE 1.1 – SELLER Name : MUTLU IŞIK 

Adresi : GÖZTEPE NEIGHBORHOOD, TAŞMEKTEP STREET, EREL APARTMENT NO: 4 INNER DOOR NO: 17 KADIKÖY/ISTANBUL 

PHONE : +90 555 159 90 29

ARTICLE 1.2 – BUYER

The person who becomes a member of the thenonastore.com shopping site as a customer. The address and contact information used during registration are considered.

ARTICLE 2 - CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE

The basic features of goods or services are available on the thenonastore.com website. You can review the basic features of the product during the campaign.

The listed prices on the site are the selling prices. The announced prices and promises are valid until updated or changed. Prices announced for a specific period are valid until the specified period ends.

The type, quantity, brand/model, color, quantity, selling price, payment method, and information at the time of order placement constitute the information of the goods/product/service.

ARTICLE 3 - GENERAL PROVISIONS

3.1) The BUYER declares that they have read and understood the basic characteristics of the product, the selling price, and the payment method, as well as the preliminary information regarding delivery on the thenonastore.com website, and provided the necessary confirmation in electronic form. By confirming this Preliminary Information electronically, the BUYER acknowledges that they have obtained accurate and complete information about the address to be provided by the SELLER before the conclusion of the distance contracts, the basic features of the ordered products, the total price of the products, including taxes, and payment and delivery information.  

3.2) The product subject to the contract will be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal 30-day period.  

3.3) The SELLER cannot be held responsible for any problems the cargo company may encounter during the delivery of the product to the BUYER due to any reason, leading to the inability to deliver the ordered product.  

3.4) The SELLER is responsible for delivering the product subject to the contract in a sound, complete, and in accordance with the specified qualifications in the order, including warranty certificates and user manuals, if any.  

3.5) Before the expiry of the performance obligation arising from the contract, the SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining explicit approval.  

3.6) If the SELLER is unable to fulfill the obligations under the contract due to the impossibility of delivering the product or service subject to the contract, the SELLER informs the consumer within the period before the expiry of the performance obligation arising from the contract and refunds the total amount to the BUYER within 10 days.  

3.7) Confirmation of this Preliminary Information Form in electronic form is a prerequisite for the delivery of the product. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to have been relieved of the obligation to deliver the product.  

3.8) After the delivery of the product, if the BUYER's credit card is used by unauthorized persons in a way that is not the fault of the BUYER, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs are borne by the BUYER.  

3.9) If the SELLER is unable to deliver the product within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, the SELLER is obliged to inform the BUYER of this situation. In this case, the BUYER can use one of the rights to cancel the order, replace the product with its equivalent if available, and/or postpone the delivery until the obstacle is eliminated. If the BUYER cancels the order, the amount paid is refunded within 10 days. In payments made with a credit card, the product amount is refunded to the relevant bank within 7 days after the cancellation of the order by the BUYER. Since the reflection of this amount to the accounts of the BUYER is entirely related to the bank transaction process, the BUYER accepts in advance that it is not possible for the SELLER to intervene in any way and that the return of the amount refunded to the credit card by the SELLER by the bank may take an average of 2 to 3 weeks.

ARTICLE 4- RIGHT TO WITHDRAWAL

The BUYER, in distance contracts for the sale of goods, excluding Concert and Event Tickets, can exercise the right of withdrawal from the contract without assuming any legal and penal responsibility and without providing any reason by rejecting the goods within 14 (fourteen) days from the delivery date to themselves or the person/organization at the address indicated by them. In distance contracts for service provision, this period starts from the date of signing the contract. In service contracts where the service has started with the approval of the consumer before the end of the withdrawal period, the right of withdrawal cannot be exercised. The expenses arising from the use of the right of withdrawal are covered by the SELLER.

To use the right of withdrawal within the 14-day period, it is a condition to notify the SELLER in writing by registered mail, fax, or e-mail and that the product has not been used within the framework of the provisions of Article 5. In case of the exercise of this right,

a) The invoice of the product delivered to the 3rd person or the BUYER must be sent together with the product. (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Order returns made on behalf of corporations will not be completed if the RETURN INVOICE is not issued.)

b) The product to be returned must be delivered complete and undamaged with its box, packaging, and, if any, standard accessories.

c) The SELLER is obliged to refund the total price to the BUYER within a maximum of 10 days from the date of receipt of the withdrawal notification and to take back the product within 20 days.

d) If there is a decrease in the value of the goods due to a reason caused by the fault of the BUYER or if it becomes impossible to return, the BUYER is obliged to compensate the damages of the SELLER in proportion to their fault.

e) If the limit amount of the campaign set by the SELLER falls below due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

f) The shipping cost paid when returning the product due to the right of withdrawal will be covered by the BUYER for domestic orders and by the SELLER for international orders.

g) The SELLER does not refund the shipping fee collected from the BUYER when selling the product.

ARTICLE 5- PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CAN NOT BE USED

Goods prepared in line with the requests or explicitly tailored to the personal needs of the BUYER, which are unsuitable for return due to their nature and may deteriorate rapidly or whose expiry date may pass, and, with the condition of the packaging being opened by the BUYER, the return of sound or image recordings, software programs, and computer consumables is not possible according to the Regulation. 

In the application of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services up to the value declared by the Ministry of Industry and Trade are authorized. The SELLER may apply to the Consumer Arbitration Committee or Consumer Court in the place where the consumer problems arbitrator operates or resides, within the monetary limits announced by the Ministry of Industry and Trade every December for complaints and objections. The information regarding the monetary limit is as follows:  

As of January 1, 2012:  

a) The upper or lower monetary limit concerning the binding decisions of consumer problem arbitrators specified in the amended Article 22, paragraphs 5 and 6, of the Consumer Protection Law No. 4077 is TL 1,161.67.  

b) In metropolitan cities, the lower monetary limit for the activity of provincial arbitration committees dealing with disputes, as stated in the third paragraph of Article 5 of the Regulation on Consumer Problem Arbitration Committees published in the Official Gazette dated 1/8/2003 and numbered 25186, is TL 3,032.65.

This Preliminary Information is provided for commercial purposes.

DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

1.1 - SELLER Name: MUTLU IŞIK
Address: GÖZTEPE NEIGHBORHOOD, TAŞMEKTEP STREET, EREL APARTMENT NO: 4 INNER DOOR NO: 17 KADIKÖY/ISTANBUL
Phone: +90 555 159 90 29
Email: info@thenonastore.com

1.2 - BUYER

The person who becomes a member of the thenonastore.com shopping site as a customer. The address and contact information used during registration are considered.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts Application Principles and Procedures, regarding the sale and delivery of the product with the qualities and sales price specified below, which the BUYER has ordered electronically from the thenonastore.com website belonging to the SELLER.

ARTICLE 3 – PRODUCT SUBJECT TO THE AGREEMENT

The type, quantity, brand/model, color, quantity, selling price, payment method, and information at the time of order placement constitute the information of the goods/product/service.

ARTICLE 4 – GENERAL PROVISIONS

4.1) The BUYER acknowledges that they have read and understood the essential characteristics of the product, the total price including all taxes, payment and delivery information, and the preliminary information about the SELLER's full commercial title, address, and contact information on the thenonastore.com website.
4.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal 30-day period.
4.3) The SELLER cannot be held responsible if the product cannot be delivered due to any problems encountered by the cargo company during the delivery process.
4.4) The SELLER is responsible for delivering the product in accordance with the specified qualifications, including warranty certificates and user manuals, if any.
4.5) In case the SELLER is unable to fulfill the obligations under the contract due to the impossibility of delivering the product or service subject to the contract, the SELLER informs the consumer and refunds the total amount to the BUYER within 10 days.
4.6) The SELLER may, with a justifiable reason, supply a different product of equal quality and price before the expiry of the performance obligation arising from the contract.
4.7) If the SELLER is unable to deliver the product within the specified period due to force majeure or extraordinary circumstances, the SELLER informs the BUYER, and the BUYER can use the right to cancel the order or postpone the delivery until the obstacle is eliminated.
4.8) The confirmation of this Preliminary Information Form in electronic form is a prerequisite for the delivery of the product. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is relieved of the obligation to deliver the product.
4.9) The BUYER is responsible for the accuracy of the credit card information provided during the purchase. If the credit card is used without authorization, the BUYER must return the product within 3 days, and shipping costs are borne by the BUYER.
4.10) In case of any delay in the refund process due to the bank transaction process, the BUYER accepts that the SELLER cannot intervene, and the return of the amount may take an average of 2 to 3 weeks.
4.11) Points given to the customer by the SELLER through a campaign are only valid for one purchase.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the contract within 14 days from the delivery date without stating any reason. However, this right cannot be used for certain products specified in the Regulation. To exercise this right, the BUYER must notify the SELLER in writing within the 14-day period and return the product in its original condition with the invoice.

ARTICLE 6 – PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

Certain products, such as disposable items, copyable software and programs, perishable goods, and products with a risk of expiration, are excluded from the right of withdrawal.

ARTICLE 7 – DEFAULT OF THE DEBTOR

If the BUYER defaults, the BUYER agrees to compensate the SELLER for any damages caused by the delayed performance of the debt.

ARTICLE 8 – AUTHORIZED COURT

For the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services are authorized. The SELLER may apply to the Consumer Arbitration Committee or Consumer Court in the place where the consumer problems arbitrator operates or resides, within the monetary limits announced by the Ministry of Industry and Trade every December for complaints and objections.